At Tandoori Hut Benalla, we are committed to providing our customers with delicious food and excellent service. However, we understand that there may be rare occasions when the quality of food does not meet your expectations. This Refund Policy outlines the conditions under which a refund may be considered.
Eligibility for Refund
Refunds will only be considered under the following circumstances:
- Food Quality Issues: If the food provided is of substandard quality, such as being improperly cooked, spoiled, or not as described in the menu.
- Proof of Issue: To process a refund request, customers must provide proof of the issue, such as photographs of the food and a detailed description of the problem.
- Timely Reporting: The issue must be reported to us within 24 hours of receiving your order. Late requests may not be eligible for a refund.
How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact us directly via email at tandorihutbenalla@gmail.com or call us at 03 5762 3773.
- Provide the following information:
- Your name and contact details.
- Order number and date of purchase.
- Description of the issue and supporting evidence (e.g., photos).
Refund Approval Process
- Once your refund request is received, our team will review the details and verify the issue.
- If the request is approved, a refund will be processed within 7 business days.
- Refunds will be issued to the original payment method used for the purchase.
Conditions
- Refunds are not applicable for reasons such as personal preferences, change of mind, or delays caused by unforeseen circumstances (e.g., traffic, weather conditions).
- Refunds are provided at the sole discretion of Tandoori Hut Benalla management.
We value your feedback and strive to improve our services continually. If you have any concerns, please do not hesitate to reach out to us. Your satisfaction is our top priority.
Thank you for choosing Tandoori Hut Benalla!