Shipping Policy
At Tandoori Hut Benalla, we strive to deliver freshly prepared food to our customers in a timely and efficient manner.
- Delivery Area: We currently offer delivery services within designated areas in and around Benalla, Australia.
- Delivery Times: Orders are typically delivered within 30–60 minutes, depending on the distance and volume of orders during peak hours.
- Delivery Charges: Applicable delivery charges may vary based on your location and order amount. Charges will be displayed at checkout.
- Order Tracking: You will receive updates about your order status via SMS or email.
Returns and Refunds
We take pride in our food quality and aim to meet your expectations with every order. If you are unsatisfied, please review our refund and return guidelines below:
- Eligibility for Returns/Refunds:
- Refunds or returns are only considered if the quality of the food does not meet acceptable standards.
- Proof of the issue (e.g., photographs or description) must be provided within 24 hours of receiving the order.
- Non-Refundable Cases:
- Incorrect items ordered by the customer.
- Delays caused by incorrect delivery details provided by the customer.
- Process for Refunds:
- Notify us immediately via email at tandorihutbenalla@gmail.com or call us at 03 5762 3773.
- Our team will review your claim and respond within 2 business days.
- Approved refunds will be processed to the original payment method within 7–10 business days.
- Replacement Option:
- In lieu of a refund, we may offer a replacement for the affected items, based on availability and customer preference.
Contact Us
If you have any questions about our Shipping and Return Policy, feel free to reach out to us:
- Email: tandorihutbenalla@gmail.com
- Phone:03 5762 3773
We appreciate your trust and thank you for dining with Tandoori Hut Benalla!